{"id":2013,"date":"2019-12-11T12:16:00","date_gmt":"2019-12-11T15:16:00","guid":{"rendered":"https:\/\/portal.pi.gov.br\/cge\/?p=2013"},"modified":"2022-10-03T11:37:14","modified_gmt":"2022-10-03T14:37:14","slug":"cge-vai-acompanhar-orgaos-na-elaboracao-das-cartas-de-servicos","status":"publish","type":"post","link":"https:\/\/portal.pi.gov.br\/cge\/2019\/12\/11\/cge-vai-acompanhar-orgaos-na-elaboracao-das-cartas-de-servicos\/","title":{"rendered":"CGE  vai acompanhar \u00f3rg\u00e3os na elabora\u00e7\u00e3o das Cartas de Servi\u00e7os"},"content":{"rendered":"\n<p class=\"has-drop-cap\">Facilitar o acesso \u00e0s informa\u00e7\u00f5es dos \u00f3rg\u00e3os p\u00fablicos e promover a transpar\u00eancia. Essas s\u00e3o algumas vantagens da Carta de Servi\u00e7os, um documento exigido na Lei Federal n\u00b0 13.460\/17, que disp\u00f5e sobre participa\u00e7\u00e3o, prote\u00e7\u00e3o e defesa dos direitos do usu\u00e1rio dos servi\u00e7os p\u00fablicos da administra\u00e7\u00e3o p\u00fablica.<\/p>\n\n\n\n<p>Nesta quarta-feira (11), a Ouvidora-Geral do Estado\u00c2\u00a0 Soraya Castello Branco e os gerentes de Tecnologia da Informa\u00e7\u00e3o e Transpar\u00eancia e Controle Social da CGE, Alan Soares e Cristiana Maia visitaram os secret\u00e1rios de Sa\u00fade e de Educa\u00e7\u00e3o para explicar a import\u00e2ncia da Carta e iniciar a produ\u00e7\u00e3o da mesma nos \u00f3rg\u00e3os.<\/p>\n\n\n\n<p>Na presen\u00e7a dos ouvidores dos \u00f3rg\u00e3os, ficou definida a forma\u00e7\u00e3o de uma comiss\u00e3o para tratar do assunto. &#8220;A Lei \u00e9 de 2017 e todos os entes, inclusive estados e munic\u00edpios devem cumprir. Iniciamos pelos maiores \u00f3rg\u00e3os por serem os mais demandados em servi\u00e7os para o cidad\u00e3o. O objetivo \u00e9 tornar as informa\u00e7\u00f5es sobre os servi\u00e7os mais acess\u00edveis. E a Carta ainda vai possibilitar ao gestor avaliar a estrutura do \u00f3rg\u00e3o e reorganizar os servi\u00e7os adequando \u00e0s necessidades&#8221;, ressaltou Cristiana Maia.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"576\" src=\"https:\/\/portal.pi.gov.br\/cge\/wp-content\/uploads\/sites\/12\/2022\/02\/visitasesapiseduccarta_1-1024x576.jpeg\" alt=\"\" class=\"wp-image-2014\" srcset=\"https:\/\/portal.pi.gov.br\/cge\/wp-content\/uploads\/sites\/12\/2022\/02\/visitasesapiseduccarta_1-1024x576.jpeg 1024w, https:\/\/portal.pi.gov.br\/cge\/wp-content\/uploads\/sites\/12\/2022\/02\/visitasesapiseduccarta_1-300x169.jpeg 300w, https:\/\/portal.pi.gov.br\/cge\/wp-content\/uploads\/sites\/12\/2022\/02\/visitasesapiseduccarta_1-768x432.jpeg 768w, https:\/\/portal.pi.gov.br\/cge\/wp-content\/uploads\/sites\/12\/2022\/02\/visitasesapiseduccarta_1-420x236.jpeg 420w, https:\/\/portal.pi.gov.br\/cge\/wp-content\/uploads\/sites\/12\/2022\/02\/visitasesapiseduccarta_1-540x304.jpeg 540w, https:\/\/portal.pi.gov.br\/cge\/wp-content\/uploads\/sites\/12\/2022\/02\/visitasesapiseduccarta_1-780x439.jpeg 780w, https:\/\/portal.pi.gov.br\/cge\/wp-content\/uploads\/sites\/12\/2022\/02\/visitasesapiseduccarta_1-947x533.jpeg 947w, https:\/\/portal.pi.gov.br\/cge\/wp-content\/uploads\/sites\/12\/2022\/02\/visitasesapiseduccarta_1-624x351.jpeg 624w, https:\/\/portal.pi.gov.br\/cge\/wp-content\/uploads\/sites\/12\/2022\/02\/visitasesapiseduccarta_1.jpeg 1040w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Soraya Castello Branco afirmou que a CGE, como \u00f3rg\u00e3o central de controle interno j\u00e1 preparou a sua pr\u00f3pria Carta de Servi\u00e7os para servir de modelo para os demais \u00f3rg\u00e3os.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\"><p><\/p><cite>&#8220;Em setembro, iniciamos as a\u00e7\u00f5es para a cria\u00e7\u00e3o de comiss\u00e3o que ir\u00e1 auxiliar na cria\u00e7\u00e3o das Cartas de Servi\u00e7os dos \u00f3rg\u00e3os e entidades do Governo estadual. A Ouvidoria-Geral e suas ouvidorias setoriais, juntamente com a Coordena\u00e7\u00e3o de Comunica\u00e7\u00e3o do Estado \u2013 CCOM, formar\u00e3o uma comiss\u00e3o que ir\u00e1 auxiliar na cria\u00e7\u00e3o das cartas. Iniciamos pela Carta de Servi\u00e7os da CGE, dever de casa, j\u00e1 que a Ouvidoria-Geral hoje encontra-se incorporada \u00e0 CGE. Em breve a nossa Carta de Servi\u00e7os estar\u00e1 dispon\u00edvel no site da Controladoria e daremos in\u00edcio na constru\u00e7\u00e3o do material nos \u00f3rg\u00e3os&#8221;, explicou a Ouvidora-Geral, Soraya Castello Branco.<\/cite><\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"576\" src=\"https:\/\/portal.pi.gov.br\/cge\/wp-content\/uploads\/sites\/12\/2022\/02\/visitasesapiseduccarta_2-1024x576.jpeg\" alt=\"\" class=\"wp-image-2015\" srcset=\"https:\/\/portal.pi.gov.br\/cge\/wp-content\/uploads\/sites\/12\/2022\/02\/visitasesapiseduccarta_2-1024x576.jpeg 1024w, https:\/\/portal.pi.gov.br\/cge\/wp-content\/uploads\/sites\/12\/2022\/02\/visitasesapiseduccarta_2-300x169.jpeg 300w, https:\/\/portal.pi.gov.br\/cge\/wp-content\/uploads\/sites\/12\/2022\/02\/visitasesapiseduccarta_2-768x432.jpeg 768w, https:\/\/portal.pi.gov.br\/cge\/wp-content\/uploads\/sites\/12\/2022\/02\/visitasesapiseduccarta_2-420x236.jpeg 420w, https:\/\/portal.pi.gov.br\/cge\/wp-content\/uploads\/sites\/12\/2022\/02\/visitasesapiseduccarta_2-540x304.jpeg 540w, https:\/\/portal.pi.gov.br\/cge\/wp-content\/uploads\/sites\/12\/2022\/02\/visitasesapiseduccarta_2-780x439.jpeg 780w, https:\/\/portal.pi.gov.br\/cge\/wp-content\/uploads\/sites\/12\/2022\/02\/visitasesapiseduccarta_2-947x533.jpeg 947w, https:\/\/portal.pi.gov.br\/cge\/wp-content\/uploads\/sites\/12\/2022\/02\/visitasesapiseduccarta_2-624x351.jpeg 624w, https:\/\/portal.pi.gov.br\/cge\/wp-content\/uploads\/sites\/12\/2022\/02\/visitasesapiseduccarta_2.jpeg 1040w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>A Carta de Servi\u00e7os ao Usu\u00e1rio dever\u00e1 trazer informa\u00e7\u00f5es claras e precisas em rela\u00e7\u00e3o a cada um dos servi\u00e7os prestados, apresentando, no m\u00ednimo, informa\u00e7\u00f5es relacionadas a servi\u00e7os oferecidos; requisitos, documentos, formas e informa\u00e7\u00f5es necess\u00e1rias para acessar o servi\u00e7o; principais etapas para processamento do servi\u00e7o; previs\u00e3o do prazo m\u00e1ximo para a presta\u00e7\u00e3o do servi\u00e7o; forma de presta\u00e7\u00e3o do servi\u00e7o; e locais e formas para o usu\u00e1rio apresentar eventual manifesta\u00e7\u00e3o sobre a presta\u00e7\u00e3o do servi\u00e7o.<\/p>\n\n\n\n<p>Para facilitar a organiza\u00e7\u00e3o das informa\u00e7\u00f5es por parte dos \u00f3rg\u00e3os, a CGE far\u00e1 um passo a passo com as principais exig\u00eancias da lei. At\u00e9 o final de janeiro, as comiss\u00f5es nas Secretarias de Sa\u00fade e Educa\u00e7\u00e3o devem ser formadas para elabora\u00e7\u00e3o do documento.<\/p>\n\n\n\n<p>__________<\/p>\n\n\n\n<p><em>Virg\u00ednia Santos<\/em><\/p>\n\n\n\n<p><em><strong>Assessoria de Comunica\u00e7\u00e3o da CGE\/PI<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Facilitar o acesso \u00e0s informa\u00e7\u00f5es dos \u00f3rg\u00e3os p\u00fablicos e promover a transpar\u00eancia. Essas s\u00e3o algumas vantagens da Carta de Servi\u00e7os, um documento exigido na Lei Federal n\u00b0 13.460\/17, que disp\u00f5e sobre participa\u00e7\u00e3o, prote\u00e7\u00e3o e defesa dos direitos do usu\u00e1rio dos servi\u00e7os p\u00fablicos da administra\u00e7\u00e3o p\u00fablica.<\/p>\n","protected":false},"author":41,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[5],"tags":[195,38,86],"featured_image_urls":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","sgg-420":"","sgg-540":"","sgg-780":"","1536x1536":"","2048x2048":"","homepage-slider":"","homepage-slider-small":"","page-top":"","page-small":"","loop-main":"","thumb-gallery-widget":""},"post_excerpt_stackable":"<p>Facilitar o acesso \u00e0s informa\u00e7\u00f5es dos \u00f3rg\u00e3os p\u00fablicos e promover a transpar\u00eancia. Essas s\u00e3o algumas vantagens da Carta de Servi\u00e7os, um documento exigido na Lei Federal n\u00b0 13.460\/17, que disp\u00f5e sobre participa\u00e7\u00e3o, prote\u00e7\u00e3o e defesa dos direitos do usu\u00e1rio dos servi\u00e7os p\u00fablicos da administra\u00e7\u00e3o p\u00fablica.<\/p>\n","category_list":"<a href=\"https:\/\/portal.pi.gov.br\/cge\/category\/noticias\/\" rel=\"category tag\">Imprensa<\/a>","author_info":{"name":"anavirginia","url":"https:\/\/portal.pi.gov.br\/cge\/author\/anavirginia\/"},"comments_num":"0 coment\u00e1rio","featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","sgg-420":"","sgg-540":"","sgg-780":"","1536x1536":"","2048x2048":"","homepage-slider":"","homepage-slider-small":"","page-top":"","page-small":"","loop-main":"","thumb-gallery-widget":""},"post_excerpt_stackable_v2":"<p>Facilitar o acesso \u00e0s informa\u00e7\u00f5es dos \u00f3rg\u00e3os p\u00fablicos e promover a transpar\u00eancia. Essas s\u00e3o algumas vantagens da Carta de Servi\u00e7os, um documento exigido na Lei Federal n\u00b0 13.460\/17, que disp\u00f5e sobre participa\u00e7\u00e3o, prote\u00e7\u00e3o e defesa dos direitos do usu\u00e1rio dos servi\u00e7os p\u00fablicos da administra\u00e7\u00e3o p\u00fablica.<\/p>\n","category_list_v2":"<a href=\"https:\/\/portal.pi.gov.br\/cge\/category\/noticias\/\" rel=\"category tag\">Imprensa<\/a>","author_info_v2":{"name":"anavirginia","url":"https:\/\/portal.pi.gov.br\/cge\/author\/anavirginia\/"},"comments_num_v2":"0 coment\u00e1rio","jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/portal.pi.gov.br\/cge\/wp-json\/wp\/v2\/posts\/2013"}],"collection":[{"href":"https:\/\/portal.pi.gov.br\/cge\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/portal.pi.gov.br\/cge\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/portal.pi.gov.br\/cge\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.pi.gov.br\/cge\/wp-json\/wp\/v2\/comments?post=2013"}],"version-history":[{"count":1,"href":"https:\/\/portal.pi.gov.br\/cge\/wp-json\/wp\/v2\/posts\/2013\/revisions"}],"predecessor-version":[{"id":2016,"href":"https:\/\/portal.pi.gov.br\/cge\/wp-json\/wp\/v2\/posts\/2013\/revisions\/2016"}],"wp:attachment":[{"href":"https:\/\/portal.pi.gov.br\/cge\/wp-json\/wp\/v2\/media?parent=2013"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/portal.pi.gov.br\/cge\/wp-json\/wp\/v2\/categories?post=2013"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/portal.pi.gov.br\/cge\/wp-json\/wp\/v2\/tags?post=2013"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}