{"id":3218,"date":"2023-10-13T13:35:18","date_gmt":"2023-10-13T16:35:18","guid":{"rendered":"https:\/\/portal.pi.gov.br\/etipi\/?p=3218"},"modified":"2023-10-16T13:40:09","modified_gmt":"2023-10-16T16:40:09","slug":"etipi-realiza-mais-de-25-mil-atendimentos-de-suporte-tecnico","status":"publish","type":"post","link":"https:\/\/portal.pi.gov.br\/etipi\/2023\/10\/13\/etipi-realiza-mais-de-25-mil-atendimentos-de-suporte-tecnico\/","title":{"rendered":"Etipi realiza mais de 25 mil atendimentos de suporte t\u00e9cnico"},"content":{"rendered":"\n

A Empresa de Tecnologia da Informa\u00e7\u00e3o do Piau\u00ed (Etipi) ultrapassou a marca de 25 mil chamados atendidos pelo N\u00facleo de Opera\u00e7\u00f5es e Controle (NOC). Ap\u00f3s cada demanda solucionada, \u00e9 enviada uma pesquisa de satisfa\u00e7\u00e3o para o requerente, onde ele avalia o atendimento. Com 25.456 chamados, a empresa registrou n\u00edvel de 90% de satisfa\u00e7\u00e3o dos solicitantes.<\/p>\n\n\n\n

As principais demandas est\u00e3o relacionadas aos servi\u00e7os de TI, com solicita\u00e7\u00f5es de senhas, cria\u00e7\u00e3o de contas institucionais, e e-mails, al\u00e9m dos pedidos de cadastro, altera\u00e7\u00e3o de dados, assinatura eletr\u00f4nica no Sistema Eletr\u00f4nico de Informa\u00e7\u00f5es (SEI) e suporte t\u00e9cnico em geral.<\/p>\n\n\n\n

Para organizar e atender com efic\u00e1cia todos os requerimentos, a Etipi utiliza o GLPI como ferramenta de suporte. Segundo o gerente de Infraestrutura e Conectividade da Etipi, Thiago Neres, trata-se de software capaz de gerenciar grandes volumes de chamados em ambientes complexos de TI, como aqueles relacionados ao Sistema Eletr\u00f4nico de Informa\u00e7\u00f5es, e-mail institucional, dentre outras demandas dos \u00f3rg\u00e3os do estado.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u201cO GLPI, \u00e9 um poderoso software de c\u00f3digo aberto, amplamente utilizado para gerenciamento de servi\u00e7os de TI e de ativo, se mostra bastante robusto para lidar com a gest\u00e3o de mais de 25.000 chamados. Por meio do GLPI, \u00e9 poss\u00edvel acompanhar o ciclo de vida de cada chamado, desde a sua abertura at\u00e9 a resolu\u00e7\u00e3o, garantindo uma abordagem estruturada e eficiente para gerenciamento e suporte. Isso n\u00e3o apenas aumenta a produtividade da equipe de TI, mas tamb\u00e9m melhora a satisfa\u00e7\u00e3o dos usu\u00e1rios ao oferecer solu\u00e7\u00f5es mais r\u00e1pidas e precisas para seus problemas e necessidades\u201d, explicou.<\/p>\n\n\n\n

Todos os \u00f3rg\u00e3os da administra\u00e7\u00e3o p\u00fablica estadual podem dispor dos servi\u00e7os de suporte t\u00e9cnico. Para abrir um chamado \u00e0 equipe do N\u00facleo de Opera\u00e7\u00f5es e Controle (NOC) \u00e9 necess\u00e1rio que o solicitante seja servidor p\u00fablico, colaborador terceirizado ou comissionado. Basta acessar https:\/\/suporte.etipi.pi.gov.br\/<\/a>, entrar no sistema com o e-mail institucional, preencher o formul\u00e1rio, relatar a demanda e fazer o envio.<\/p>\n\n\n\n

Neste m\u00eas de outubro a Etipi recebeu 448 solicita\u00e7\u00f5es, sendo que 445 j\u00e1 foram atendidas.<\/p>\n","protected":false},"excerpt":{"rendered":"

A empresa registrou n\u00edvel de satisfa\u00e7\u00e3o de 90%, com 25.456 chamados atendidos.<\/p>\n","protected":false},"author":1702,"featured_media":3219,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"featured_image_urls":{"full":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2.jpeg",1000,750,false],"thumbnail":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-150x150.jpeg",150,150,true],"medium":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-300x225.jpeg",300,225,true],"medium_large":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-768x576.jpeg",768,576,true],"large":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2.jpeg",887,665,false],"sgg-420":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-420x315.jpeg",420,315,true],"sgg-540":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-540x405.jpeg",540,405,true],"sgg-780":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-780x585.jpeg",780,585,true],"1536x1536":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2.jpeg",1000,750,false],"2048x2048":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2.jpeg",1000,750,false],"homepage-slider":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-1000x500.jpeg",1000,500,true],"homepage-slider-small":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-947x500.jpeg",947,500,true],"page-top":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-947x710.jpeg",947,710,true],"page-small":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-624x468.jpeg",624,468,true],"loop-main":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-365x240.jpeg",365,240,true],"thumb-gallery-widget":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-84x56.jpeg",84,56,true]},"post_excerpt_stackable":"

A empresa registrou n\u00edvel de satisfa\u00e7\u00e3o de 90%, com 25.456 chamados atendidos.<\/p>\n","category_list":"Not\u00edcias<\/a>","author_info":{"name":"livia","url":"https:\/\/portal.pi.gov.br\/etipi\/author\/livia\/"},"comments_num":"0 coment\u00e1rio","featured_image_urls_v2":{"full":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2.jpeg",1000,750,false],"thumbnail":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-150x150.jpeg",150,150,true],"medium":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-300x225.jpeg",300,225,true],"medium_large":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-768x576.jpeg",768,576,true],"large":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2.jpeg",887,665,false],"sgg-420":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-420x315.jpeg",420,315,true],"sgg-540":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-540x405.jpeg",540,405,true],"sgg-780":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-780x585.jpeg",780,585,true],"1536x1536":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2.jpeg",1000,750,false],"2048x2048":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2.jpeg",1000,750,false],"homepage-slider":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-1000x500.jpeg",1000,500,true],"homepage-slider-small":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-947x500.jpeg",947,500,true],"page-top":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-947x710.jpeg",947,710,true],"page-small":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-624x468.jpeg",624,468,true],"loop-main":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-365x240.jpeg",365,240,true],"thumb-gallery-widget":["https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2-84x56.jpeg",84,56,true]},"post_excerpt_stackable_v2":"

A empresa registrou n\u00edvel de satisfa\u00e7\u00e3o de 90%, com 25.456 chamados atendidos.<\/p>\n","category_list_v2":"Not\u00edcias<\/a>","author_info_v2":{"name":"livia","url":"https:\/\/portal.pi.gov.br\/etipi\/author\/livia\/"},"comments_num_v2":"0 coment\u00e1rio","jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/portal.pi.gov.br\/etipi\/wp-content\/uploads\/sites\/86\/2023\/10\/large_Whats_App_Image_2023_10_13_at_15_17_30_9ebf456fa2.jpeg","_links":{"self":[{"href":"https:\/\/portal.pi.gov.br\/etipi\/wp-json\/wp\/v2\/posts\/3218"}],"collection":[{"href":"https:\/\/portal.pi.gov.br\/etipi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/portal.pi.gov.br\/etipi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/portal.pi.gov.br\/etipi\/wp-json\/wp\/v2\/users\/1702"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.pi.gov.br\/etipi\/wp-json\/wp\/v2\/comments?post=3218"}],"version-history":[{"count":1,"href":"https:\/\/portal.pi.gov.br\/etipi\/wp-json\/wp\/v2\/posts\/3218\/revisions"}],"predecessor-version":[{"id":3220,"href":"https:\/\/portal.pi.gov.br\/etipi\/wp-json\/wp\/v2\/posts\/3218\/revisions\/3220"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/portal.pi.gov.br\/etipi\/wp-json\/wp\/v2\/media\/3219"}],"wp:attachment":[{"href":"https:\/\/portal.pi.gov.br\/etipi\/wp-json\/wp\/v2\/media?parent=3218"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/portal.pi.gov.br\/etipi\/wp-json\/wp\/v2\/categories?post=3218"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/portal.pi.gov.br\/etipi\/wp-json\/wp\/v2\/tags?post=3218"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}