{"id":4036,"date":"2023-04-12T14:12:12","date_gmt":"2023-04-12T17:12:12","guid":{"rendered":"https:\/\/portal.pi.gov.br\/sempi\/?p=4036"},"modified":"2023-04-12T14:12:13","modified_gmt":"2023-04-12T17:12:13","slug":"equipe-da-secretaria-das-mulheres-participa-da-palestra-acolhimento-empatia-e-cuidado-no-atendimento-em-ouvidoria","status":"publish","type":"post","link":"https:\/\/portal.pi.gov.br\/sempi\/2023\/04\/12\/equipe-da-secretaria-das-mulheres-participa-da-palestra-acolhimento-empatia-e-cuidado-no-atendimento-em-ouvidoria\/","title":{"rendered":"Equipe da Secretaria das Mulheres participa da Palestra \u201cAcolhimento, Empatia e Cuidado no Atendimento em Ouvidoria\u201d"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>Nesta quarta-feira(12), a equipe da Secretaria de Estado das Mulheres do Piau\u00ed- SEMPI participou da Palestra \u201cAcolhimento, Empatia e Cuidado no Atendimento em Ouvidoria\u201d, ministrada pelo psic\u00f3logo Rafael Ferro. O encontro promovido pela Ouvidoria Geral do Estado do Piau\u00ed, momento em que foi ressaltada a relev\u00e2ncia da parceria com o Programa Pr\u00f3-Equidade de G\u00eanero, Ra\u00e7a e Diversidade.<br>A Assessora T\u00e9cnica e Ouvidora Setorial da SEMPI, Carla Sandra, destacou durante o evento, \u201cEsse momento de forma\u00e7\u00e3o \u00e9 muito importante porque ir\u00e1 contribuir de forma efetiva na melhoria do acolhimento da(o) cidad\u00e3(\u00e3o), de forma emp\u00e1tica, observando o cuidado, a escuta ativa, privilegiando a qualidade no atendimento ao p\u00fablico de forma democr\u00e1tica, fazendo os devidos encaminhamentos e acompanhamentos.<br>Durante a palestra, o psic\u00f3logo Rafael Ferro, pontuou que \u00e9 preciso avan\u00e7ar na desconstru\u00e7\u00e3o da imagem da fun\u00e7\u00e3o da Ouvidoria no Estado, bem como da necessidade de se trabalhar com indicadores \u201cquem busca os servi\u00e7os da Ouvidoria quer ser acolhido e o nosso papel \u00e9 acolher, encaminhar os servi\u00e7os e solucionar a demanda da melhor forma poss\u00edvel. Por isso, ter fluxos de atendimento previstos faz com que o profissional consiga cotidianamente agir de maneira profissional respondendo da melhor forma a demanda solicitada\u201d.<br>O Ouvidor-Geral do Estado, Raimundo Dutra, destacou \u201c o trabalho desenvolvido pela Secretaria de Mulheres, com pol\u00edticas p\u00fablicas na \u00e1rea das mulheres e que parceira da Ouvidoria Geral do Estado no Programa Pr\u00f3-Equidade\u201d. \u201cAdemais pontuou a relev\u00e2ncia das boas pr\u00e1ticas nas institui\u00e7\u00f5es estaduais, ou seja, cultivar comportamentos que agreguem mais valor. Aqui na Ouvidoria tamb\u00e9m fazemos esse trabalho de sensibilizar cotidianamente para que tenhamos a\u00e7\u00f5es e pr\u00e1ticas, que estimulem a servidora e o servidor a crescer, capacitar para desenvolver melhor o seu trabalho\u201d.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"768\" src=\"https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.27-1024x768.jpeg\" alt=\"\" class=\"wp-image-4037\" srcset=\"https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.27-1024x768.jpeg 1024w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.27-300x225.jpeg 300w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.27-768x576.jpeg 768w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.27-420x315.jpeg 420w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.27-540x405.jpeg 540w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.27-780x585.jpeg 780w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.27-1536x1152.jpeg 1536w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.27-947x710.jpeg 947w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.27-624x468.jpeg 624w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.27.jpeg 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"768\" src=\"https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.29-1-1024x768.jpeg\" alt=\"\" class=\"wp-image-4038\" srcset=\"https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.29-1-1024x768.jpeg 1024w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.29-1-300x225.jpeg 300w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.29-1-768x576.jpeg 768w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.29-1-420x315.jpeg 420w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.29-1-540x405.jpeg 540w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.29-1-780x585.jpeg 780w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.29-1-1536x1152.jpeg 1536w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.29-1-947x710.jpeg 947w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.29-1-624x468.jpeg 624w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.29-1.jpeg 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"460\" src=\"https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-1024x460.jpeg\" alt=\"\" class=\"wp-image-4041\" srcset=\"https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-1024x460.jpeg 1024w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-300x135.jpeg 300w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-768x345.jpeg 768w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-420x188.jpeg 420w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-540x242.jpeg 540w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-780x350.jpeg 780w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-1536x689.jpeg 1536w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-947x425.jpeg 947w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-624x280.jpeg 624w, https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28.jpeg 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Nesta quarta-feira(12), a equipe da Secretaria de Estado das Mulheres do Piau\u00ed- SEMPI participou da Palestra \u201cAcolhimento, Empatia e Cuidado no Atendimento em Ouvidoria\u201d, ministrada pelo psic\u00f3logo Rafael Ferro. O [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":4041,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"featured_image_urls":{"full":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28.jpeg",1600,718,false],"thumbnail":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-150x150.jpeg",150,150,true],"medium":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-300x135.jpeg",300,135,true],"medium_large":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-768x345.jpeg",768,345,true],"large":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-1024x460.jpeg",887,398,true],"sgg-420":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-420x188.jpeg",420,188,true],"sgg-540":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-540x242.jpeg",540,242,true],"sgg-780":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-780x350.jpeg",780,350,true],"1536x1536":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-1536x689.jpeg",1536,689,true],"2048x2048":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28.jpeg",1600,718,false],"homepage-slider":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-1270x500.jpeg",1270,500,true],"homepage-slider-small":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-947x500.jpeg",947,500,true],"page-top":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-947x425.jpeg",947,425,true],"page-small":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-624x280.jpeg",624,280,true],"loop-main":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-365x240.jpeg",365,240,true],"thumb-gallery-widget":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-84x56.jpeg",84,56,true]},"post_excerpt_stackable":"<p>Nesta quarta-feira(12), a equipe da Secretaria de Estado das Mulheres do Piau\u00ed- SEMPI participou da Palestra \u201cAcolhimento, Empatia e Cuidado no Atendimento em Ouvidoria\u201d, ministrada pelo psic\u00f3logo Rafael Ferro. O encontro promovido pela Ouvidoria Geral do Estado do Piau\u00ed, momento em que foi ressaltada a relev\u00e2ncia da parceria com o Programa Pr\u00f3-Equidade de G\u00eanero, Ra\u00e7a e Diversidade.A Assessora T\u00e9cnica e Ouvidora Setorial da SEMPI, Carla Sandra, destacou durante o evento, \u201cEsse momento de forma\u00e7\u00e3o \u00e9 muito importante porque ir\u00e1 contribuir de forma efetiva na melhoria do acolhimento da(o) cidad\u00e3(\u00e3o), de forma emp\u00e1tica, observando o cuidado, a escuta ativa, privilegiando a&hellip;<\/p>\n","category_list":"<a href=\"https:\/\/portal.pi.gov.br\/sempi\/category\/noticias\/\" rel=\"category tag\">Not\u00edcias<\/a>","author_info":{"name":"mariabarros","url":"https:\/\/portal.pi.gov.br\/sempi\/author\/mariabarros\/"},"comments_num":"0 coment\u00e1rio","featured_image_urls_v2":{"full":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28.jpeg",1600,718,false],"thumbnail":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-150x150.jpeg",150,150,true],"medium":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-300x135.jpeg",300,135,true],"medium_large":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-768x345.jpeg",768,345,true],"large":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-1024x460.jpeg",887,398,true],"sgg-420":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-420x188.jpeg",420,188,true],"sgg-540":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-540x242.jpeg",540,242,true],"sgg-780":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-780x350.jpeg",780,350,true],"1536x1536":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-1536x689.jpeg",1536,689,true],"2048x2048":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28.jpeg",1600,718,false],"homepage-slider":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-1270x500.jpeg",1270,500,true],"homepage-slider-small":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-947x500.jpeg",947,500,true],"page-top":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-947x425.jpeg",947,425,true],"page-small":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-624x280.jpeg",624,280,true],"loop-main":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-365x240.jpeg",365,240,true],"thumb-gallery-widget":["https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28-84x56.jpeg",84,56,true]},"post_excerpt_stackable_v2":"<p>Nesta quarta-feira(12), a equipe da Secretaria de Estado das Mulheres do Piau\u00ed- SEMPI participou da Palestra \u201cAcolhimento, Empatia e Cuidado no Atendimento em Ouvidoria\u201d, ministrada pelo psic\u00f3logo Rafael Ferro. O encontro promovido pela Ouvidoria Geral do Estado do Piau\u00ed, momento em que foi ressaltada a relev\u00e2ncia da parceria com o Programa Pr\u00f3-Equidade de G\u00eanero, Ra\u00e7a e Diversidade.A Assessora T\u00e9cnica e Ouvidora Setorial da SEMPI, Carla Sandra, destacou durante o evento, \u201cEsse momento de forma\u00e7\u00e3o \u00e9 muito importante porque ir\u00e1 contribuir de forma efetiva na melhoria do acolhimento da(o) cidad\u00e3(\u00e3o), de forma emp\u00e1tica, observando o cuidado, a escuta ativa, privilegiando a&hellip;<\/p>\n","category_list_v2":"<a href=\"https:\/\/portal.pi.gov.br\/sempi\/category\/noticias\/\" rel=\"category tag\">Not\u00edcias<\/a>","author_info_v2":{"name":"mariabarros","url":"https:\/\/portal.pi.gov.br\/sempi\/author\/mariabarros\/"},"comments_num_v2":"0 coment\u00e1rio","jetpack_featured_media_url":"https:\/\/portal.pi.gov.br\/sempi\/wp-content\/uploads\/sites\/23\/2023\/04\/WhatsApp-Image-2023-04-12-at-14.05.28.jpeg","_links":{"self":[{"href":"https:\/\/portal.pi.gov.br\/sempi\/wp-json\/wp\/v2\/posts\/4036"}],"collection":[{"href":"https:\/\/portal.pi.gov.br\/sempi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/portal.pi.gov.br\/sempi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/portal.pi.gov.br\/sempi\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.pi.gov.br\/sempi\/wp-json\/wp\/v2\/comments?post=4036"}],"version-history":[{"count":1,"href":"https:\/\/portal.pi.gov.br\/sempi\/wp-json\/wp\/v2\/posts\/4036\/revisions"}],"predecessor-version":[{"id":4042,"href":"https:\/\/portal.pi.gov.br\/sempi\/wp-json\/wp\/v2\/posts\/4036\/revisions\/4042"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/portal.pi.gov.br\/sempi\/wp-json\/wp\/v2\/media\/4041"}],"wp:attachment":[{"href":"https:\/\/portal.pi.gov.br\/sempi\/wp-json\/wp\/v2\/media?parent=4036"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/portal.pi.gov.br\/sempi\/wp-json\/wp\/v2\/categories?post=4036"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/portal.pi.gov.br\/sempi\/wp-json\/wp\/v2\/tags?post=4036"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}