{"id":8721,"date":"2026-01-30T14:56:07","date_gmt":"2026-01-30T17:56:07","guid":{"rendered":"https:\/\/portal.pi.gov.br\/sesapi\/?p=8721"},"modified":"2026-01-30T16:54:05","modified_gmt":"2026-01-30T19:54:05","slug":"sesapi-capacita-servidores-da-farmacia-do-povo-para-aprimorar-a-qualidade-do-atendimento-aos-usuarios","status":"publish","type":"post","link":"https:\/\/portal.pi.gov.br\/sesapi\/2026\/01\/30\/sesapi-capacita-servidores-da-farmacia-do-povo-para-aprimorar-a-qualidade-do-atendimento-aos-usuarios\/","title":{"rendered":"Sesapi capacita servidores da Farm\u00e1cia do Povo para aprimorar a qualidade do atendimento aos usu\u00e1rios"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>Por: Junior Leal \/ Ascom Farm\u00e1cia<\/p>\n\n\n\n<p>A Secretaria de Estado da Sa\u00fade do Piau\u00ed (Sesapi), por meio da Diretoria da Unidade de Assist\u00eancia Farmac\u00eautica (DUAF), promoveu nesta sexta-feira, (30), uma roda de conversa voltada ao aperfei\u00e7oamento das pr\u00e1ticas de atendimento ao p\u00fablico. A iniciativa possibilitou que os colaboradores da Farm\u00e1cia do Povo compartilhassem experi\u00eancias e refletissem sobre a import\u00e2ncia da psicologia aplicada ao atendimento em sa\u00fade.<\/p>\n\n\n\n<p>Os servidores participaram do encontro, que abordou aspectos psicol\u00f3gicos presentes no ambiente de trabalho e como esses fatores podem contribuir diretamente para a melhoria da qualidade do atendimento aos usu\u00e1rios.<\/p>\n\n\n\n<p>De acordo com a psic\u00f3loga Dra. Wanessa Sampaio, \u201ctodo atendimento \u00e9 uma rela\u00e7\u00e3o humana, em que, por meio da comunica\u00e7\u00e3o, ocorre uma troca e um contato emocional com o paciente\u201d.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"768\" src=\"https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-1024x768.jpg\" alt=\"\" class=\"wp-image-8724\" srcset=\"https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-1024x768.jpg 1024w, https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-300x225.jpg 300w, https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-768x576.jpg 768w, https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-420x315.jpg 420w, https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-540x405.jpg 540w, https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-780x585.jpg 780w, https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-947x710.jpg 947w, https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-624x468.jpg 624w, https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Durante a roda de conversa, foram discutidos temas como comunica\u00e7\u00e3o assertiva e empatia, gest\u00e3o das emo\u00e7\u00f5es em situa\u00e7\u00f5es de estresse, estrat\u00e9gias para lidar com usu\u00e1rios em contextos desafiadores e o aprimoramento da escuta ativa.<\/p>\n\n\n\n<p>O diretor-geral da DUAF, Manoel Pinheiro, destacou a relev\u00e2ncia da iniciativa. \u201cFortalecer a comunica\u00e7\u00e3o e o equil\u00edbrio emocional da equipe \u00e9 essencial para construirmos um ambiente de trabalho mais saud\u00e1vel e colaborativo. Quando nossos servidores se sentem preparados e acolhidos, o reflexo aparece diretamente na qualidade do atendimento, garantindo aos pacientes um servi\u00e7o mais humano, eficiente e respeitoso\u201d, afirmou.<\/p>\n\n\n\n<p>A atividade refor\u00e7a o compromisso da Sesapi com a qualifica\u00e7\u00e3o cont\u00ednua de seus profissionais, fortalecendo pr\u00e1ticas que valorizam o cuidado, o acolhimento e o respeito ao cidad\u00e3o. A Farm\u00e1cia do Povo segue investindo em a\u00e7\u00f5es que ampliam a excel\u00eancia dos servi\u00e7os prestados \u00e0 popula\u00e7\u00e3o piauiense.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"768\" src=\"https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/f73b6f37-192b-4b29-b0db-cba782366165-1024x768.jpg\" alt=\"\" class=\"wp-image-8727\" srcset=\"https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/f73b6f37-192b-4b29-b0db-cba782366165-1024x768.jpg 1024w, https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/f73b6f37-192b-4b29-b0db-cba782366165-300x225.jpg 300w, https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/f73b6f37-192b-4b29-b0db-cba782366165-768x576.jpg 768w, https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/f73b6f37-192b-4b29-b0db-cba782366165-420x315.jpg 420w, https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/f73b6f37-192b-4b29-b0db-cba782366165-540x405.jpg 540w, https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/f73b6f37-192b-4b29-b0db-cba782366165-780x585.jpg 780w, https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/f73b6f37-192b-4b29-b0db-cba782366165-947x710.jpg 947w, https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/f73b6f37-192b-4b29-b0db-cba782366165-624x468.jpg 624w, https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/f73b6f37-192b-4b29-b0db-cba782366165.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Por: Junior Leal \/ Ascom Farm\u00e1cia A Secretaria de Estado da Sa\u00fade do Piau\u00ed (Sesapi), por meio da Diretoria da Unidade de Assist\u00eancia Farmac\u00eautica (DUAF), promoveu nesta sexta-feira, (30), uma [&hellip;]<\/p>\n","protected":false},"author":1814,"featured_media":8724,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[30],"tags":[142,43,36,85],"featured_image_urls":{"full":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a.jpg",1280,960,false],"thumbnail":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-150x150.jpg",150,150,true],"medium":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-300x225.jpg",300,225,true],"medium_large":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-768x576.jpg",768,576,true],"large":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-1024x768.jpg",887,665,true],"sgg-420":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-420x315.jpg",420,315,true],"sgg-540":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-540x405.jpg",540,405,true],"sgg-780":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-780x585.jpg",780,585,true],"1536x1536":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a.jpg",1280,960,false],"2048x2048":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a.jpg",1280,960,false],"homepage-slider":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-1270x500.jpg",1270,500,true],"homepage-slider-small":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-947x500.jpg",947,500,true],"page-top":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-947x710.jpg",947,710,true],"page-small":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-624x468.jpg",624,468,true],"loop-main":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-365x240.jpg",365,240,true],"thumb-gallery-widget":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-84x56.jpg",84,56,true]},"post_excerpt_stackable":"<p>Por: Junior Leal \/ Ascom Farm\u00e1cia A Secretaria de Estado da Sa\u00fade do Piau\u00ed (Sesapi), por meio da Diretoria da Unidade de Assist\u00eancia Farmac\u00eautica (DUAF), promoveu nesta sexta-feira, (30), uma roda de conversa voltada ao aperfei\u00e7oamento das pr\u00e1ticas de atendimento ao p\u00fablico. A iniciativa possibilitou que os colaboradores da Farm\u00e1cia do Povo compartilhassem experi\u00eancias e refletissem sobre a import\u00e2ncia da psicologia aplicada ao atendimento em sa\u00fade. Os servidores participaram do encontro, que abordou aspectos psicol\u00f3gicos presentes no ambiente de trabalho e como esses fatores podem contribuir diretamente para a melhoria da qualidade do atendimento aos usu\u00e1rios. De acordo com a&hellip;<\/p>\n","category_list":"<a href=\"https:\/\/portal.pi.gov.br\/sesapi\/category\/noticias\/\" rel=\"category tag\">Not\u00edcias<\/a>","author_info":{"name":"elisangelapegado","url":"https:\/\/portal.pi.gov.br\/sesapi\/author\/elisangelapegado\/"},"comments_num":"0 coment\u00e1rio","featured_image_urls_v2":{"full":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a.jpg",1280,960,false],"thumbnail":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-150x150.jpg",150,150,true],"medium":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-300x225.jpg",300,225,true],"medium_large":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-768x576.jpg",768,576,true],"large":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-1024x768.jpg",887,665,true],"sgg-420":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-420x315.jpg",420,315,true],"sgg-540":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-540x405.jpg",540,405,true],"sgg-780":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-780x585.jpg",780,585,true],"1536x1536":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a.jpg",1280,960,false],"2048x2048":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a.jpg",1280,960,false],"homepage-slider":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-1270x500.jpg",1270,500,true],"homepage-slider-small":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-947x500.jpg",947,500,true],"page-top":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-947x710.jpg",947,710,true],"page-small":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-624x468.jpg",624,468,true],"loop-main":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-365x240.jpg",365,240,true],"thumb-gallery-widget":["https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a-84x56.jpg",84,56,true]},"post_excerpt_stackable_v2":"<p>Por: Junior Leal \/ Ascom Farm\u00e1cia A Secretaria de Estado da Sa\u00fade do Piau\u00ed (Sesapi), por meio da Diretoria da Unidade de Assist\u00eancia Farmac\u00eautica (DUAF), promoveu nesta sexta-feira, (30), uma roda de conversa voltada ao aperfei\u00e7oamento das pr\u00e1ticas de atendimento ao p\u00fablico. A iniciativa possibilitou que os colaboradores da Farm\u00e1cia do Povo compartilhassem experi\u00eancias e refletissem sobre a import\u00e2ncia da psicologia aplicada ao atendimento em sa\u00fade. Os servidores participaram do encontro, que abordou aspectos psicol\u00f3gicos presentes no ambiente de trabalho e como esses fatores podem contribuir diretamente para a melhoria da qualidade do atendimento aos usu\u00e1rios. De acordo com a&hellip;<\/p>\n","category_list_v2":"<a href=\"https:\/\/portal.pi.gov.br\/sesapi\/category\/noticias\/\" rel=\"category tag\">Not\u00edcias<\/a>","author_info_v2":{"name":"elisangelapegado","url":"https:\/\/portal.pi.gov.br\/sesapi\/author\/elisangelapegado\/"},"comments_num_v2":"0 coment\u00e1rio","jetpack_featured_media_url":"https:\/\/portal.pi.gov.br\/sesapi\/wp-content\/uploads\/sites\/101\/2026\/01\/acd7aff3-4186-42e3-abdd-29169d3fc18a.jpg","_links":{"self":[{"href":"https:\/\/portal.pi.gov.br\/sesapi\/wp-json\/wp\/v2\/posts\/8721"}],"collection":[{"href":"https:\/\/portal.pi.gov.br\/sesapi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/portal.pi.gov.br\/sesapi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/portal.pi.gov.br\/sesapi\/wp-json\/wp\/v2\/users\/1814"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.pi.gov.br\/sesapi\/wp-json\/wp\/v2\/comments?post=8721"}],"version-history":[{"count":2,"href":"https:\/\/portal.pi.gov.br\/sesapi\/wp-json\/wp\/v2\/posts\/8721\/revisions"}],"predecessor-version":[{"id":8741,"href":"https:\/\/portal.pi.gov.br\/sesapi\/wp-json\/wp\/v2\/posts\/8721\/revisions\/8741"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/portal.pi.gov.br\/sesapi\/wp-json\/wp\/v2\/media\/8724"}],"wp:attachment":[{"href":"https:\/\/portal.pi.gov.br\/sesapi\/wp-json\/wp\/v2\/media?parent=8721"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/portal.pi.gov.br\/sesapi\/wp-json\/wp\/v2\/categories?post=8721"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/portal.pi.gov.br\/sesapi\/wp-json\/wp\/v2\/tags?post=8721"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}